“The irony of the ACA was to bring a more consumer-centric approach to healthcare,” Fowler said. The industry attempted to help smooth what had been a rocky transition in several ways, including the growth of private insurance exchanges. Though private exchanges didn’t solve core problems outright, Fowler said the technological advances that made them possible helped to drive a consumerist approach.
“Our government is going to be somewhat behind the curve technologically, but encouraging consumerism would benefit everyone,” Fowler said.
